Epson ACULASER CX11NF All-In-One Printer Logo
Posted on Oct 14, 2008
Answered

White scratches and a "breaking" mark on printout

Hello,
When I print I have some little white scratches at the top of my paper and a stripe along the paper on the right side till the bottom of the page (always the same area) like a scroll which makes a "breaking" stripe and mess up in a vertical line the rest of the page; mostly when I print test pages with the magenta, cyan and yellow. No problem at all with printing in black, so it couldn't be the photoconductor ! I have replaced the cartridges but same problem. I did the cleanup of the heads described in the notice but still not ok.
I think, this happened since I printed thick "wedding cards". It seems to be a residual bit of paper somewhere in the way of printing, but I don't know where and how to clean up. Any idea ? Thanks

Answer This Question
  • 5 more comments 
  • oliwe7 Mar 07, 2009

    Thanks 1979roadkil,



    I tried to clean with care exactly like you said but it was not successful.

    Thanks anyway.

    it's seems there is a wretch in the way of the paper like a "roller braking" on the colored prints (not on black prints).

  • Anonymous Mar 10, 2009

    We have almost the same issue....(vertical clear stripe on right side of every page printed, both black/white and color).....Replace photo conductor, but stripe still there....Any suggestions?

  • oliwe7 Mar 11, 2009

    Thanks celebbroker,



    I already tried this (Printer head cleaning procedure) several times, but the problem remains.



    I join hereby an attachment (picture) of what the printout looks like.



    Thanks for trying help

    God bless u too ;-)

  • oliwe7 Mar 12, 2009

    Sorry, I made a mistake with the scanned attachment. Here I send it again

    Here I send it again

  • oliwe7 Mar 12, 2009

    As you can see there is no scratches on the black stripe (see previous "native colors test" printout) and almost nothing on the yellow stripe.

  • oliwe7 Mar 12, 2009

    Thanks 1979roadkil !

    No I haven't checked the rods yet. I will asap.

    In the meantime I send you the scanned prints.



    Thanks a lot

  • oliwe7 Mar 12, 2009

    I changed lately the 4 cartridges with genuine Epson ones. I've never used refilled toners.

    I'll check the rods and let you know

    Thanks and regards

×

2 Answers

Anonymous

Level 1:

An expert who has achieved level 1.

  • Contributor 1 Answer
  • Posted on Mar 10, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Joined: Mar 10, 2009
Answers
1
Questions
0
Helped
494
Points
2

Epson CX11NF printer problem-repair solved

To clear stripe....Open the front cover and look on the inside of the right side of the printer....There you will see a pictorial instruction showing the PRINTER HEAD cleaning procedures.

Follow them (remove tab/plug on right side, pull out on head lock arm on inside right, then fully pull out the printer head arm inside the port on the (outside of printer) right side.....Then push it back in, replace tab cover, push the lock back in (inside right-front) and problem solved.....

God Bless,

Happy Epson CX11NF User

  • thedarkman Sep 06, 2011

    Celebbroker,
    Your solution worked perfectly. The instruction was very helpful because I was not pulling out the printer head arm as part of the process - it simply wasn't clearly illustrated in the manual. You saved the day, big thanks!!

×

Anonymous

Level 1:

An expert who has achieved level 1.
Corporal:

An expert that has over 10 points.
Mayor:

An expert whose answer got voted for 2 times.
Problem Solver:

An expert who has answered 5 questions.

  • Contributor 16 Answers
  • Posted on Jan 23, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.
Corporal:

An expert that has over 10 points.
Mayor:

An expert whose answer got voted for 2 times.
Problem Solver:

An expert who has answered 5 questions.

Joined: Jul 28, 2008
Answers
16
Questions
2
Helped
14779
Points
30

Your photo unit got permanent mark on it.U may try cleaning it with care n non scratching little damp cloth.
ask more....!

  • 1 more comment 
  • Anonymous Mar 11, 2009

    After changing the photoconductor unit if you get the same result in printing then the next atempt could be made on DEVELOPER UNIT.In epson cx11 series and C1100 the developer unit is the one on which all the toner cartridges are riding on.Next to each cartrigde there is small rod covered with the Toner powder.This rod is the main part of developer unit and all the tonner powder on every rod should be UNIFORMALY spread(its is a charged rod which attracts the toner powder and attach to itself for next step use during the printing cycle.If there is even a small difference on the rod surface and you see that there is less toner powder or you can see the metal rod surface then definitly you are getting the white(non printed) area on the printed page as toner is not transfered to the fuser unit for that area if its in the printable page as composed.
    Now comming to the solution to this and the causes:
    My experience says that using non genuine toner cartrides or refilling toner cartridges creat this problem as the grade of the toner is not the same high quality we get in original part.It works for some time but eventually damage these parts (I am one victim of this experience)
    Developer unit can be serviced by epson,they will come and check the printer and change the developer rods which needs changing.No other way then changing the rods.in uk Epson quoted me nearly 200-250 GBP for service n rod changing(I didn't accepted this offer)
    We will buy new one soon with 3 year waranty as rods comes under waranty unlike PCU,Fuser unit
    Hope this helped.


  • Anonymous Mar 12, 2009

    Did you checked the developer unit RODS... are they evenly covered with toner powder specially the magenta and blue... if you see even a pin point size uneven spread of toner powder on the rods this might be the cause.as your toner powder from those points is not delivering enough for printouts.
    can you send the scanned prints to my email [email protected]
    thanks

  • Anonymous Mar 12, 2009

    if you are using refilled toners or remanufactured toners then this is the reason for this issue.what is the page count of your printer?
    check the rods please and let me know
    regards

×

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

My Canon iR 2230p photocopier produces three black horizontal black stripes on photocopied papers.
Is it when you use the top document feeder? Check the scanner strip for white out of marks.

https://www.google.com/search?q=Canon+iR+2230p+photocopier%2C+black+stripes

..
Read full answer
Jun 29, 2023 • Canon Office Equipment & Supplies
tip

Scan lines are generally due to dust or marks on the white reference strip ...
Steps how to clean scanner glass

1. Unplug the power cord.
2. Clean the outer case with a cloth dampened with a mild detergent and water.
3. If the document table glass gets dirty, clean it with a soft dry cloth. If the glass is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid.
4. Ensure that there is no dust on the glass of the document table. Dust can cause white spots in your scanned images.

*** CAUTION: Do not press on the document table glass too hard.

5. Be careful not to scratch or damage the document table glass, and do not use a hard or abrasive brush to clean it. A damaged glass surface can decrease the scanning quality.
6. Never use alcohol, paint thinner or corrosive solvent to clean the scanner. These chemicals can damage the scanner components as well as the case.
7. Be careful not to spill liquid into the scanner mechanism or electronic components. This could permanently damage the mechanism and circuitry.
8. Do not spray lubricants inside the scanner.
9. Never open the scanner case.

***NOTE: Wipe the inside of the document cover and the scanner's document table before scanning transparencies.
Read full tip
on Aug 28, 2009 • Epson Perfection V200 Flatbed Scanner
0helpful
1answer

How to solve streaks in printout
If you have tried running the "eliminate light stripes" process in the troubleshoot print quality without success, you may want to look at the print quality sheet and do "jet substitution" on the ink nozzle numbers that aren't printing out. That will slightly slow down the printing, but will eliminate white streaks down your prints.
Read full answer
May 04, 2014 • Xerox Office Equipment & Supplies
0helpful
1answer

I have a kodak 4600 scanner that has an error " white patch not seen". i have tried to cleaning the imaging guides and calibration as wellthe scanner does not calibrate too please how can i resolve this.
Hello, I had a similar problem. The guides have a white stripe facing the camera (facing the inside of the scanner), the scanner uses this white stripe to define the image. If the guides are in place, and you turn the scanner off, you can see there is a black tape on one of the borders of the guide it is black on one side, and white on the other. You can take the guides off, and check if you can see the white stripe, sometimes this stripe has some scratches, or is not completely white. You can try placing a white piece of paper of the same size as the white stripe on top of the existing white stripe so that it serves the same purpose, if that does not work, you might need to take the black tape that has the white stripe on it, and try to replace it. The scanner needs that white stripe to be completely white. Hope it helps
Read full answer
Feb 26, 2014 • Kodak i1440 Pass-Through Scanner
0helpful
1answer

White strip on copy
While you make an printout, open cover when the paper is approx. in drum section.Remove drum, and you will see the picture on it, if the piece of picture missing, that is your white strip. On the drum you will see two blue small handles with markings pull. Dismantle it with help of this handle and you will be able to see the developer unit ( magnetic roller cover with toner ). If the white stripe also on it change developing unit, and drum unit.
Read full answer
Jun 22, 2010 • Canon ImageRUNNER 1670F Copier
0helpful
1answer

4 colour dots on printout but not 150mm apart
Measure the distance between two of the same coloured dots down the page, if it is just over 150mm then it is caused by scratches on the photoconductor drum (this is the only thing that has a 15.4mm circumference). Try printing a black and white only document, only the black dots should appear. Removing the photoconductor and gently polishing the blue drum with a soft cloth can help if the scratches are not too deep, otherwise a new photoconductor is the only route.
Read full answer
Sep 06, 2009 • Epson Aculaser C1100 Printer
1helpful
2answers

The Print has white stripes
White stripes are caused by dust and toner powder on the scanner window, which is situated in the bottom of the printer, under the drum unit. Open the printer, remove the drum unit and using a soft cloth with a little meths wipe the window clean of toner and dust. It's quite dark inside the printer, so use a torch to find the glass panel (only about 10mm deep x the width of the drum).
Read full answer
Jun 24, 2009 • Brother MFC 9180 All-In-One Laser Printer
0helpful
1answer

Sharp AL-1631 Copies has begun to print verticle lines on page.
if the drum already been scratched out,so there is no solution to repair it,u have to change the drum.before change the drum check the copier glass surface if any dry up material,wipe it with dry cloth.
Read full answer
Dec 09, 2008 • Sharp AR-5320 Black and White Copier
1helpful
2answers

Black strip Mark on paper after print
Ramana is the black stripe just showing up on copies or faxes or does the stripe occur when you are printing from your computer. If the stripe only occurs when copying or faxing then more than likely the scanner glass is dirty. White out liquid on the scanner glass is a common.If it happens when printing fromyour pc, the problem will be in the toner cartridge or the fusing assembly.
Change the cartridge first to see if it goes away. Check the scanner glass, especially the small glass strip on the left side of the scanner or the right side where you place the original paper. These areas should be completely clear and clean of any scratches or smudges.
Last is the fusing assembly. If you tried everything else and theline continues to bother you, the fusing assembly sleve is probably torn. This would have to be replaced. The part number is RM1-0865-040CN.
Read full answer
Jun 23, 2008 • HP LaserJet 3030 All-In-One Printer
0helpful
1answer

My Canon PIXMA MP760 printer had been printing a horizontal stripe of a lighter cyan where ever that colour occurred. Today during printing it displayed an error. Unfortunately I didn't catch the number. I...
Maybe an obvious answer, but have you cleaned the print heads several times? You can also remove the cartridges, remove the entire print head and clean it with rubbing alcohol and a q-tip.
Read full answer
Mar 28, 2008 • Canon PIXMA MP760 All-In-One InkJet...
Not finding what you are looking for?

View Most Popular

ACULASER CX11NF All-In-One Printer

  • Office Equipment & Supplies

Related Question

My Canon iR 2230p photocopier produces three black horizontal black stripes on photocopied papers.

  • Canon Office Equipment & Supplies

Related Topics

504 views

Ask a Question

Usually answered in minutes!

Popular Questions

On an Epson WF-4630, what does error code 0x97 mean and how do I correct it?

Epson WorkForce WF-4630 Wireless...

I need the printer driver for epson tm-p2.01

Epson TM-U220 Matrix Printer

Epson Perfection 1200 Scanner Driver Needed for Windows 7

Epson Perfection 1200 Photo Flatbed...

Free epson stylus C90 driver

Epson Stylus Multifunction Inkjet...

How do i flip the image on my epson projector when

Epson PowerLite® 83c LCD Projector

Check Out the Latest Printers Report
Check Out the Latest Printers Report

View all Fixya Reports

Top Epson Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

NH TECH

Level 1 Expert

17 Answers

Are you an Epson Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

PDF Manual
EPSON Aculaser CX11NF FAX GUIDE....

ACULASER CX11NF...

PDF Manual
EPSON Aculaser CX11NF NETWORKING...

ACULASER CX11NF...

PDF Manual
EPSON Aculaser CX11NF BASIC GUIDE....

ACULASER CX11NF...

Loading...