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Please advise if the error light is flashing or solid. Also, perform a self test by turning the printer OFF, hold the feed button down, then turn the printer ON at the same time. A self test should print out. Did this print?
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When all lights flash it's a service problem. You press and hold the go button and see what lights are on then.error light means main PCB failure, Toner light means fuser failure, drum light means laser failure. Toner and error light means main motor error, drum plus error light means its a fan failure.
Front cover is open Close the front cover of the printer. Fuser cover is open Close the fuser cover located behind the back cover of the printer. Paper jam Clear the paper jam. See Paper jams and how to clear them on page 85. If the printer does not start printing, press the Go button. Memory full The printer memory is full and the printer cannot print full pages of a document. See Solving print problems on page 97. Print overrun A print overrun occurred and the printer cannot print full pages of a document. See Solving print problems on page 97.
In your accounting software is there a way to add a greeting or salutation to the bottom of your receipts? Something like Thanks for your business come again soon? I'm wondering if someone got into that part of the software and although they didn't actually type any greeting or message in there that the printer would print but maybe instead put in a blank area by hitting the enter key several times so that the printer saw the space there and created it? If that isn't a solution i'd need to know more about your accounting software.
There are actually some certain meaning on the red light and green
light showing different information to user. The summaries are: 1) Green On, Red Off = Printer Ready. 2) Green Fast-Flashing, Red Fast-Flashing = Printer warm up. 3) Green Fast-Flashing, Red Off = Printer off-line. 4) Green Slow-Flashing, Red Off = Processing Data. 5) Green Off, Red On = Cover Opened, Toner Empty or Developer Unit / Drum unit missing. 6) Green Off, Red Fast-Flashing = Paper Jam or waiting for jam reset. 7) Green Off, Red Slow-Flashing = Paper Empty or Paper tray is not inserted. 8) Green Off, Red Off = Printer power is off. 9) Green Very-Slow-Flashing, Red Off = Printer in sleep mode. 10) Green (any condition above), Red Slow-Flashing = Toner low or paper empty.
So what is your printer condition? Better know what is going on your printer so can solve the problem.
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