Clogged vortex holes

Hi Angela, it's Jack at Dyson.

DC18 Allergy is equipped with a HEPA filter engineered to last the lifetime of the machine in normal use. As long as it hasn't been damaged in any way, we wouldn't expect it to need replacing - and for this reason, it isn't designed to be removed from the main body of the machine by the user.

I hope this helps, but if you'd like any further guidance or advice you're welcome to contact our experts directly. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US) or 1-877-397-6622 (CA).

You may download the user manual for your Dyson DC17 Asthma & Allergy model from the link below;

http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf
If you found my answer helpful, please be sure to click the 4 thumbs up icons in the top right hand corner of my answer. .

Greetings from GoVacuum,

You may download the user manual for your Dyson DC17 Asthma & Allergy model from the link below;

http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf
If you found my answer helpful, please be sure to click the 4 thumbs up icons in the top right hand corner of my answer.

Thank you so much, if you have any other questions about your Dyson feel free to send me an email, [email protected]


Chris Jones
GoVacuum.com

Hi its Darran at Dyson.

The first thing to check is that the brush bar is rotating when the machine is switched on and lowered into the vacuuming position. If it isn't, make sure the brush control dial is in the centre position and moves forward to the on position when the head is released.

Its worth checking the whole machine for blockages as outlined in the user guide or on our website support section at www.dyson.com.

Should you need any further assistance, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

I had a similar issue. I called Dyson. Hey why not, the number is right on the from of the machine. SO IS the beater bar on/off button, right next to the big red on/off switch. It does have a safety off when something jams the bar from rotating so the motor doesn't burn out. I also removed my sock and on restarting the thing, the beater bar would motor was not turning on. I thought the reset would be inside but no, it is right outside in plain view, which I didn't see either. It is a grey button opposite the big red on/off switch. Boy did I feel dumb after that phone call!

Hi Nancy.

Thre are 2 filters on the DC4.
The first is A one piece filter which colud just be circular pad or purple plastic hepa filter this filter fits directly on top of motor.
To fit this remove the wastebin & vortex head from machine now look down on top of machine you will see A circular cover with fins on it remove this & this type filter goes in there.

The second filter will be yellow plastic frame which has circular foam insert inside it the foam is normally blue & can be pulled out so you can wash it.
This filter fits directly on top of vortex unit, To fit this filter push button near handle on the top of wastebin & vortex the lid of vortex will open you wil see A ring of holes the filter goes in here shut the lid & thats it done.

http://dysonmanuals.llc.nu/

Hi.

Yes you can use lots of soapy water & pressure washer or hose to clean the vortex unit but remember it will take at least 36 hrs to dry out internally.

I have a Dyson Animal Absolute and a rescue white american eskimo dog and two tabby cats.

We found white hair on top of the washable filter and called Dyson to fix it. There shouldn't be anything on that filter.

The Dyson rep said:

Check the black rubber seal that surrounds the "cyclone" holes as it may need to be pushed down because it isn't sealing properly.

To do this remove the cannister and dump out the stuff in there. Do it outside so the fluff doesn't circulate in the house.

Turn the entire filter part upside down so you can see inside.

Check the seal that is at the bottom of the entire filter part and look at the two half moon "nozzles" that **** up the dirt.. now make sure the black rubber band that surrounds those two nozzles is either up or down... do this then vacuum a bit.. check the washable filter to see if it is clean...make sure the rubber seal actually is sealing.. it should just set into place once you have it done properly.

Now if this doesn't fix it, call Dyson, the number is printed on the front of the machine.. and give them your serial number which is located behind the removable cannister. The machine has a 5 year warranty.