Hello we have a magicard Rio Pro which will not pick up the cards, it says that there is a card jam every time we try to print, have changed the ribbon and installed new roller but problem persists and ideas ?

Magicard

• 71 Answers
• Posted on Mar 31, 2009

SOURCE: i cant print cards using cardfive software and magicard rio print

Hi There,

First of all, for Windows Vista, you need to be using the very latest driver (V6.02).
You can download this by following the link below;

http://www.magicardonline.net

Just enter your printer's serial number in the QuickSearch box.

Please Note: - With CardFive software, you need to scroll all the way down to the bottom of the printer list, then select the printer driver with the Windows logo next to it called 'Magicard Printer Series'.

If you still can't print from the CardFive software, can you print the Windows test page?

I hope this helps.

Regards,

MC.

Magicard

• 71 Answers
• Posted on Mar 31, 2009

SOURCE: File Error (c600)

Hi There,

I'm sure this must be a coincidence.

When the ribbon snapped, did the printer report and 'Out of dye film' error on the PC (via the Status Monitor)?

Did you install the latest version of the driver (V6.02 is compatible with both Rio 1 and Rio 2)?

You can download this here;

http://www.magicardonline.net

Just enter your printer's serial number in the QuickSearch box.

If you are updating to a later driver version, please make sure you choose 'Update driver files' rather than 'Add a printer when give the choice (you will need to restart your PC).

I hope this helps.

Regards,

MC.

SOURCE: Hi our magicard printer is printing out cards

It definetelly problem with printing head. One of the needle broken.

SOURCE: Card Jam 02:16 Error in Magicard Rio 2E Printer

Check the front rollers all turn when the cleaning button is pressed with the top open.
Check the front pinch rollers on the thin metal shafts are pulled down onto the cards by their springs. Check that the ends of the pinch roller shafts are retained in the plastic cam followers. The card is not being gripped to drive it back to print the Magenta panel.