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It sounds like you've read the manual. And cleaned the burner parts according to manual. You replaced thermal reset, but system is still tripping, so either the gas valve and tubing are bad, the thermocouple is bad, or there is a problem with gas pressure, or gas line.
First, turn off the gas valve for at least 5 min and ventilate the room. Most wall heaters are lit the same as a water heater. Find a red button to push or turn the gas valve knob to the pilot position. While pressing the red button or the gas valve knob, hold a match to light the pilot flame. After it lights continue holding the knob for one or two minutes. If the flame goes out when you release the knob the thermocouple is probably bad.
My name is Victoria and I work for Greenway Home Products. I am sorry to hear about your troubles with our products. Please feel free to call our customer service line at 1-866-253-0447 or email me directly at [email protected] and we will try to rectify any problems that you have with your water dispenser!
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