How do I empty the canister? The red release button seems to be stuck.

Release button

Sometimes on mine, the red clip that's at bottom of canister doesn't always click back into place, so when you press the red button, it just slides out missing the catch. How i resolve this i pressed down the red button so the clip was sticking out, then with my thumb pressed it in, and it clicked back into place, now been fine with each empty.

Hello, the canister empty function works by pulling a long plastic rod that moves the catch on the bottom access door. It sounds like either the puller is stuck or that the rod may be broken. If the puller does move upward when pulled, then the later in most likely. You can check by removing the Torque screws and pulling the top section off very gently, because the canister really needs to be opened and removed first, do this outside to avoid a dirt spill in the house, either way I would look for a used canister from another machine, which is really a much cheaper and less dirty option.

Hi there, it's Jack at Dyson.

I'm not sure from your question exactly which release button you mean. If you're trying to empty the clear bin after use, you just need to press the round silver button in front of the red on/off switch. This will release the upper duct so you can remove clear bin and cyclone. You can then press the red bin base release button to empty the bin:



I hope this helps - if you've followed these steps and are concerned that either of the release buttons aren't working, please get in touch directly so we can help further. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Greetings Georgiana,

If you stand in front of the vacuum you will see the red button that you use to start it. On the opposite side (on the left of the red button) you will see a round grey/silver button. Grab the handle at the top of the canister that holds the dirt with on hand and press the grey/silver button at the same time pull the canister away from the vacuum.

There is a button in the front of the canister that releases the trap door at the bottom. Make sure you have it over your trash can when you push that button.

As you can see I just used mine and haven't had a chance to clean it yet! Sorry about that but I figured I get this to as soon as I could!

I hope this helps! :-)

I bet I have the same problem as you. My vacuums canister was put back together backwards and now will not move far enough to click unlocked. I am not sure how to fix this and I cant find anyone on any forums who do :( If you figure it out post it! So far ime just trying to muscle it open.

Hi there,

I'm sorry to hear you're having difficulties with your DC16. If the bin-base release trigger seems to be jammed, separate the clear bin from the cyclone assembly, then reassemble, making sure you have both parts correctly aligned. For guidance on doing this, please refer to the user guide supplied with the machine. If you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/UK/floorcare/Manuals/dc16_uk_manual_120710.pdf

When both parts are correctly aligned, the trigger should move freely and open the bin-base. However, if you're unable to resolve the issue, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide further assistance.

Kind regards,

Jack
Dyson Online Customer Support

Please unplug the unit.
2. Check to make sure the button is not stuck in the on position. 3. If the switch is stuck, try to move the button in the off and on position 4. If the problem persists, you may have a defective button stuck in the on position 5. Please do not attempt to disassemble the unit as the risk of electricution is high.

Remove the cannister from the vacuum. The bottom lid should release if you depress the red button at the top of the cannister, if this does not release the bottom lid, you will have to depress the red button while pulling the lid open. Either the release mechanism need repair or there is something jamming the bottom lid.
Let me know if you have any other questions. Thanks.

The Flange in question is about one inch tall and and approx 4 inches circular ..... When you pull the canister (container to empty) off and empty the contents in the trash .... some of us tap it to get the excess out or off the sides ..... That Flange is the rubber piece attached to the bottom of the darker gray cylinder inside the canister you are emptying. When you tap the canister or after dumping it numerous times that flange can work itself (slide) up the darker gray cylinder ...... it needs to be slid downward and overlap the bottom when you close the canister from dumping it. You can remove the flange and see the grooves .... replace it back on with it hanging off a little to allow for overlap. That should decrease the amount of excess being trapped in the filter. Hope this helps.