DYSON DC19 Lost half power at the source. No blockage, clean filters, turbo head clear which has stopped spinning. Barely used. Can the motor half blow? It is still drawing 1400 W on a power meter in the power point. I rested the hose against the barrel so the motor revved up a few seconds as the head it wasn't flat on the floor, and I think I heard a crack in the engine - just when the hose fell on the barrel. Can the thermal fuse half blow? What is it?

Here are a few steps you can try to troubleshoot the problem:

1. Check the filter: Make sure that the filter is clean and that there is no blockage in the filter.
2. Check the bin: Make sure that the bin is empty and that there is no blockage in the bin.
3. Check the brush bar: Make sure that the brush bar is not clogged with hair or debris.
4. Check the hose: Make sure that the hose is not clogged or blocked.
5. Check the motor: Make sure that the motor is working properly.
6. Check the power supply: Make sure that the power supply is working properly and that the vacuum cleaner is properly plugged in.
7. Consult the manual: Consult the manual for specific troubleshoot and service information for your Dyson DC25 vacuum cleaner model.

Most likely a belt has broken or slipped off inside the head. Look for screws or clips that hold the bottom plate on. Get inside the head and you'll likely see exactly what's wrong.

Hi Fay, it's Jack at Dyson.

If your DC39 Multi Floor's turbine head has stopped spinning, this could mean there's a blockage in the turbine head, wand, hose or lower duct hose. This could reduce the airflow passing through the machine, which in turn will affect the turbine which powers the rotating brush bar.

It's also a good idea to check the Turbine head is free of any threads, hair or other obstructions:



If you need further help once you've given this a go, you can reach our experts at the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

There are two things that cause this.

1) The suction is not good and is not making the turbine head run. Clean the filters/ head and check the hose for blockages

2) The Turbo head has more friction than it should. Remove the brushes from the turbo head and remove all hair etc from the bearings with tweezers.

If it still does not work the the most common problem is the bearing retainer in the turbo head has heated up and come loose. This is a very hard repair I do but for most they should buy a new turbo-head.

Keith from Dyson Repairs North Shore Auckland

Hi there, it's Jack at Dyson.

DC19 has two filters, both engineered to last for the lifetime of the vacuum in normal use. The pre-filter should be washed at least once every 3-6 months using cold water without detergent, as shown in the video below. Allowed at least 12 hours for the filter to dry completely before replacing it.

The post-filter located underneath the clear bin is engineered to capture microscopic allergens, and carbon from the motor. It does not need any maintenance - in fact, attempting to wash or clean the post-filter could cause damage to the vacuum not covered under guarantee. For this reason we advise against accessing or removing the post-filter.

I hope this helps, but if you have any questions about the filter, or regarding the performance of your DC19, please get in touch with our experts directly so we can provide further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

It'll help if you clarify if this is no power at all - the motor makes no sound, motor is on but no suction, and/or suction but the brush isn't spinning. If the latter, then there are a couple of possibilities. The bar should stop spinning when full upright, where the system will route suction to the handle for accessories. Try reclining the handle. there is also a switch for the brush clutch to engage (see the manual
http://www.dyson.com/medialibrary/files/dyson/support/downloads/uk/floorcare/manuals/DC25_Manual.pdf ), including page 8. The brush will also stop if there is a blockage.The checklist for clearing obstructions and resetting the brush bar (!) are shown on page 5 - there's a switch on the back to press twice, probably re-engaging a breaker.

Good Luck!

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23, but I'm sure we can help. If your vacuum doesn't seem to have as much power as it should do, this is likely to be due to a blockage in the Turbine head, wand or hose. In addition to this, the filter may need washing.

To check for any blockages, please follow the steps shown in our online Support guide:

http://content.dyson.com/support/help.asp?article=1298&product=DC23-TURBINEHEAD-US

In normal use, we recommend washing the filter at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

I'm confident this will resolve the issue, but if you'd like further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC08. If you're concerned about the performance of the turbo head, you may find it helpful to check the cleaner for blockages, and to wash the filter. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=300&product=DC08-ST

The correct way to wash the filter is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 12 hours.

Hopefully, by clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned that the turbo head doesn't seem to be working correctly, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week.

Kind regards,

Jack
Dyson Online Customer Support

Hi its Darran at Dyson.

The Turbine head on the DC11 range is not powered by a motor, it is air driven. If the performance of this tool has reduced, this is most likely caused by a dirty filter or a blockage in the head or the machine.

To clear, please visit our support section online at www.dyson.com.

If you have a different product that does have a motorised head, you will also be able to locate information on how to reolve this via the online support section.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Hi its Darran at Dyson.

As the Turbine head is air driven, you may need to wash the filter and check the rest of the machine for a blockage as a loss of suction will also reduce the performance of the Turbine head.

For the full blockage procedure and filter washing instructions, please visit the Support section of our website at www.dyson.com.

Kind regards
Darran
Dyson Customer Service