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You ONLY need a T15 for these models DC01, DC02, DC03, DC04, DC05, DC07, DC08, DC14, DC19 and DC25.
If you are going to be working on models such as the the DC24 and other later Ball machines like the DC15 and DC18, and newer machines like the DC39, DC40 and DC41, not to mention new Cinetic machines, you will also need a T10 with an anti-tamper end and also a T8 for some jobs.
If you are planning to repair later models, get a T8, T10 T and the T15 T (The extra "T" denotes anti-tamper).
DC19 has two filters, both engineered to last for the lifetime of the vacuum in normal use. The pre-filter should be washed at least once every 3-6 months using cold water without detergent, as shown in the video below. Allowed at least 12 hours for the filter to dry completely before replacing it.
The post-filter located underneath the clear bin is engineered to capture microscopic allergens, and carbon from the motor. It does not need any maintenance - in fact, attempting to wash or clean the post-filter could cause damage to the vacuum not covered under guarantee. For this reason we advise against accessing or removing the post-filter.
I hope this helps, but if you have any questions about the filter, or regarding the performance of your DC19, please get in touch with our experts directly so we can provide further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Alternatively, if you'd prefer to purchase a replacement user guide, you can do so by visiting www.dyson.com and clicking 'Spares'.
I hope this is useful to you - if you need any further advice or assistance with your machine, please call us free on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.
Hi Antonia. I assume the spinning part is the brush roller. If so, you have a broken or stretched belt. I am not too familiar with the Dyson. I would be interested to know your progress so I can learn also. Thanks Chris
Here's a link for your Dyson DC24 Owners Manual (Instruction Booklet) that you requested on our website. Feel free to download the manual and save it on your computer for later use. If you have a problem, or need some help with something on your vacuum, please by all means just add a comment on this page, and I'll be more then happy to walk you through any problem that you may have.
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