My last order has not been deliveres - Cell Phones

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This info comes from your User Guide at:
http://docs.blackberry.com/en/smartphone_users/deliverables/41695/

Set or change your smartphone password:
If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

1. On the home screen or in a folder, click the Options icon.
2. Click Security > Password.
   
   • To set a password, click Set Password.
   • To change your password, click Change Password.
3. Type a password.
4. Press the key > Save.

To turn off your smartphone password, clear the Enable checkbox.

and from this page specifically:
http://docs.blackberry.com/en/smartphone_users/deliverables/41695/1794763.jsp

if the item is out of stock you can cancel the order
you cannot return what cannot be delivered
contact the supplier by phone and demand a refund of the money for a non-deliverable item

if this is the tracking number then go to the deliverer site(TNT,DHL,etc) introduce the code  and you will see where is it.

Go here. http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=http--docsblackberrycom-en-smartphoneusers-deliverables-833-userguidebb7285bb7290gprspdf&sliceId=pdfPage_89&docTypeID=DT_PRODUCTDOCUMENTATION_1_1&dialogID=170679840&stateId=0 0 170685252
They have it to download.

I guess you mean the driver won't retract and if so you have a problem with the o rings being dry or just worn out and possibly some bumper problems. You can go to Paslode.com and download a breakdown for this tool and also order parts to repair it yourself . Its not that hard just follow the directions. Let me know if you need more assistance and if I have helped would you please rate this response accordingly.

Here is the manual..

http://na.blackberry.com/eng/deliverables/833/userguide_bb7285_bb7290_gprs.pdf