I have Japanese levels 1,2 and 3 for rosetta stone. i installed all the software and entered the activation code. it says my codes are activated but when i open the software i only get a blank screen with no options to create a user or anything. how do i fix this?

After two days of walking my BFF through the process about 50 times I finally had her read off the files she had in her c:\program files (x86)\rosetta stone. I tell you this for one reason: If you have a cracked version, after you've installed make sure your going IN the FILE where the cracked application is and coppying the application. Then you paste THAT into the program file for RS (a window should come up asking if you want to copy and replace, keep both file or whatever if you've done it right.) Do NOT copy the FILE with the crack app in it to the program files this does NOTHING!!

The problem is related to the FNPLicensingService.exe service and FNInterface.dll file.

The first thing you can try is open Rosetta Stoneto and kill the FNPLicensingService.exe in task manager. This may or may not give you access to Rosetta Stone.

If that doesn't work, install Rosetta Stone on another computer (your license will allow two machines) then copy the rosetta stone directory from program files to the new system. Then open Rosetta Stone and it should be fine.

Before doing either of these things it's best to delete the c:\program data\rosetta stone\tracking.id file.