Magicard Rio Card Printer Logo
Posted on Jan 16, 2008
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Static Warning light

My Magicard Rio Printer has the orange warning light on as soon as the printer is switched on - it stays on. I can no longer print and the pc warns that the printer is off line. I can't even print a configuration card using the black button at the back of the machine. Any help would be of great assistance.

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  • grcore Jun 02, 2008

    Same problem here, static warning LED lit.



    Where is the lid interlock switch? maybe its not sensing the lid is closed.



    thanks

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2 Answers

A

Anonymous

I also have the same problem, my id printer is magicard rio. I already did the reinstallation but still the the red light still open

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  • Expert 71 Answers
  • Posted on Jan 22, 2008
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Hi Angela,

The Red LED has the following function;

On all the time (not flashing) - Lid is open.
On and flashing - An error has occured. ('out of dye film', 'card jam', etc).
The error would normally be reported on the PC screen via the status monitor. If the status monitor is not running you will not get any error messages. To get the status monitor running again, it's easiest just to re-install the driver. The drivers can be downloaded from Magicard's web site The latest driver for the Rio 2 / Tango 2 (V6.01) is also compatible with the Rio 1 / Tango 1 printers. Download the driver from here;

http://www.ultramagicard.com/support/technical-support/?R=&L=&id=&lang=1&printerID=7&supportOption=1

IMPORTANT: When you run the driver installation setup program, the printer should be switched off. Also, you will be given the following choice;
'Add a printer' or 'update driver files'. Select 'update driver files'. The PC will then ask you to restart. The installation will continue after the reboot. Select your communication type (either USB - recommended, or LPT). You will be prompted to switch on and connect the printer. If USB the port name will be 'NUSB01'. Follow the rest of the instructions to the end of the installation. You will be asked to choose the model at the end.

You should now have a working status monitor. Let me know what the error says on the PC screen if you get one when the printer initialises.

I hope this helps.

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Flipper error
Hi There,
Exactly which model do you have?
Only the Rio Pro model has a flipper fitted. If it is the Rio Pro, there will also be an error number at the end of the error (18:??).

Kind Regards,

MC.
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Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
  • Only use good quality blank PVC card stock (no sharp edges, or burrs)
  • Clean the printer regularly using the appropriate cleaning kit;

    Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
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Kind Regards,

MC.
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Dec 03, 2013 • Magicard Rio Card Printer
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Mar 01, 2013 • Magicard Rio Card Printer
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I have a Magicard Rio I keep getting the error message card jam error 02:12 yet there is no card jam if i put a card in the back it ejects it correctly help
Hello Colin,
I'm not sure how old your printer is, but I suspect this is caused by a loose connection on the front card sensor (especially if the error occurs when initialising). If there is a loose connection, the card sensor always shows as blocked (hence the error 02:12). I guess this is a Rio 2e and not a Rio 2 model.

Send us an email to;

[email protected]

Make sure you quote the printer's serial number in the email.
I can send you some detailed instructions for confirming this is the problem, and also suggestions for repairing the printer.

Regards,

MC.
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Hi Imran,
I realise you probably resolved this issue a long time ago, but this may help others with the same problem (Card Jam on Rio Pro / Enduro / Enduro+).
Immediately after the Card Jam - Please clear printer mechanism, there should be an error number. All card jam errors begin with 06:??. Most common would be Card Jam 06:05.
This error means that the rear card sensor has detected a card.
However, the card has not past through the sensor. This could indicate a failed card sensor (always on). This may sometimes be caused by static on the cards.
To confirm this, switch to 'Hand Feed Mode' (on the front panel: Menu -> Hand Feed Mode -> ON). Cards are then fed (when requested) from the hand-feed slot on the front of the printer. If the error changes from Card Jam 06:05, to General Error 24:08, this would suggest a faulty rear card sensor (very rare).
Try leaving the printer switched off, and with the DC power disconnected for a few hours. If the problem persists, you should contact Magicard Technical Support.

With Best Regards,

MC.
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Have you cleaned the printer using a Magicard cleaning kit? Your printer neds to be cleaned using a cleaning kit every time you cahnge dye film to maintain a top quality print.
Cleaning kit contains 10 cards, 1 pen and 5 rollers - P/N M9005-761. You can buy it from your Magicard approved dealer or contact Magicard directly who will direct you to a dealer - [email protected]
www.magicard.com
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Hi There,

I'm sure this must be a coincidence.

When the ribbon snapped, did the printer report and 'Out of dye film' error on the PC (via the Status Monitor)?

Did you install the latest version of the driver (V6.02 is compatible with both Rio 1 and Rio 2)?

You can download this here;

http://www.magicardonline.net

Just enter your printer's serial number in the QuickSearch box.

If you are updating to a later driver version, please make sure you choose 'Update driver files' rather than 'Add a printer when give the choice (you will need to restart your PC).

I hope this helps.

Regards,

MC.
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