I have lost the plug for my magicard alto printer where can i get another one from and how much will it cost

Hi There,
General Error 24:06 may indicate a problem with the front card sensor (very rare though). Open the lid, remove the dye film. Check that there are no cards jammed near the front of the printer (just before the flipper unit).
Try unplugging the printer. Cancel all print jobs if any are pending.
Plug in the printer. Once initialised, open the lid, run through the cleaning sequence (a Magicard cleaning kit - 3633-0053 is required). If the problem persists even after cleaning, contact your Magicard dealer. The warranty status can be checked here;

http://www.magicardonline.net

Enter the serial number of your printer in the QuickSearch box (Menu -> Info -> Serial Number)

Hope this helps,

MC.

Hi There,

Go to;

http://www.magicardonline.net

Enter your printer's serial number in the QuickSearch box.
Follow the instructions for installing the 'Alternative' driver.
This driver will work with Vista.

There is the problem with the toner, so please replace it.

Thanks

Hi There,
This error happens when the user does not have read / write access to a file called PDOXUSRS.NET. Earlier versions of Magicard ID (before V3.02) stored this file on the root of the C: drive. If running on Windows Vista, the file cannot be accessed. The last version released (V3.05) in 2008 will run on Vista (32 bit only). If you are running V3.05 already, and still see this error, search for 'PDOXUSRS.NET'. It is probably in 'C:\Program Files\Magicard-ID\data'. Check the permissions on the file you must have read / write access to it. Try logging on as local admin. ensure any users who run Magicard ID have read / write permissions to this file. Magicard ID V3.05 can be found here;
http://www.magicardonline.net
NOTE! You will need to enter your printer's serial number in the QuickSearch box.

Hope this helps,

MC.

Hi Mahom -
It sounds like your printing software has sent the print-job to the Windows print-queue as a single job. Because it didn't complete originally, and then you reset the printer (power-off), it has now lost track of where it was and will only start at the beginning of the job again. Best thing to do is unplug the printer again; cancel any pending jobs in the Windows print queue for the Tango printer; then re-print job EXCEPT for the cards already printed.

Have you cleaned the printer using a Magicard cleaning kit? Your printer neds to be cleaned using a cleaning kit every time you cahnge dye film to maintain a top quality print.
Cleaning kit contains 10 cards, 1 pen and 5 rollers - P/N M9005-761. You can buy it from your Magicard approved dealer or contact Magicard directly who will direct you to a dealer - [email protected]
www.magicard.com

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The printer driver must be set to print text with the K resin panel.
If the text is part of a bitmap image and not a true-type font then it will print from the coloured panels and be dark grey.
To create the correct green on the card you need to change the RGB values so it prints correctly but look wrong on the badge design program. Even different printers print the same colour differently.

Search online for magicard dyefilm and you will find many suppliers.

Hi There,

Sorry to hear you are having a problem with your Alto printer.

A common fault is where the dye fil cassette runs out, the user is warned, but they keep clicking on 'OK' rather than opening the lid and checking the film.

To resolve this, first of all, upgrade your printer's firmware to the latest version (V4.06).
You can download this by following the link below;

http://www.magicardonline.net

Enter your printer's serial number in the QuickSearch box at the top right of the page.
You will then be offered the latest firmware version to download.

Secondy, there is a small 'O' ring drive belt for the dye film advance motor. This is behind the right-hand side panel. This belt may have either come off the pulleys, or it can sometimes double back on itself and get trapped. In either case you may need to replace it to be on the safe side.

The Magicard part number is RIO/0037/R

If you contact your local Magicard service centre they will normally stick one in the post free of charge.

I hope this information is useful to you.

With Best Regards,

MC.