Connecting Reader Writer Box To New Computer

Does your reader require a dongle/hard key? If so is it fitted correctly into the machine?

If that isn't the case perhaps an email to Viking/Husky is in order.

For Machine Support
Toll free 1-800-446-2333
Monday-Friday 8:00a - 4:00p CST
[email protected]

For Embroidery Software Support
Phone: (615) 280-3510
Monday-Friday 8:30a - 9:00p CST
Saturday: 10:00a-2:00p CST
[email protected]

I dont believe the parallel reader writer will work with Vista. You need to purchase a Husqvarna USB reader writer and problem will be solved.
Good Luck

The dongle is only available with the software when you buy it. The dongle alone doesn't run the reader/writer box. The dongle is the code key for the software that allows you to send designs to the reader/writer. So purchasing new software (which also gets you the new dongle) is what you'll need to do if you want to send designs to the programmable card. Another issue you may have is that the older reader /writer box that uses a parallel port hook up, doesn't work with the new software. So if you have an old reader /writer, you'll also need a new usb reader / writer box. The new reader / writer also comes with a new programmable card.

Your software cannot connect through a usb port if it originally connected through a printer port. The usb option came about in later versions of husqvarna's software and there is no patch that makes it work through a usb hub. Her only option for running your old software is to have an older computer with the parallel port for the printer style cable.

Get in touch with Husqvarna direct as they have specialist instructors who will be able to troubleshoot these issues.....search for the Contact page on the Husky/Viking website in your country

Did you purchase the 4D reader writer kit? If so, once you've loaded the driver for the reader/writer box, you go to the "organizer", select a design and "send" to your box. If you purcased new, the directions are pretty straight forward; otherwise, you may want to contact your locat Viking dealer for assistance.

If still an issue, suggest you visit an authorized Husqvarna Viking dealer for assistance. They are usually eager to help. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com

Good luck.

The Designer SE software does not use a dongle. If you are attempting a "Smart Update" on the Designer SE and it asks if you use a dongle, just say no and the update on the machine will run.
If you have 3D or 4D software, it uses the dongle and it will be USB. Download the latest driver for your software from the Husqvarna Viking website. The link is through the homepage at Husqvarnaviking.com/us . Click links on the left side of the screen for 4D Software, Help & Updates, and Other Useful Software at the bottom of the page. This will have the latest 3D driver. 4D will require the latest update to the software and a firmware upgrade to the dongle. Run Smart Update on the software and then get the firmware update that is directly below the 3D HASP driver on the Other Useful Software page.

Maybe ya haven't got it on the right "Port" sometimes on some PC's the LPT1 is also called the Printer Port. Check to see it is "Connected" in the PC. Have you checked to see that this Port works, maybe with a printer? Also SOME 25pin "Printer" leads do NOT have ALL wires joined thru.. so make sure your cable is the correct type... with ALL 25 wires wired through. Also maybe set the Program to run in Compatibility Mode, say, for Win98... perhaps that will help?

You might need an update for your reader writer box. The one you have might be old and that is why it does not recognizes it. Just go to the manufacturer's site and download an update for your reader/writer box.