If your M2004 is connected with an RS-232 cable such as the CBA-R01-S07ZAR or the 25-32465-20R the scanner defaults to sending data at 9600 baud, 8 data bits, 1 stop bit, no parity, software or hardware handshaking. Is it possible the software needs to see a carriage return after the data? If so, Scan Options, Data Suffix, Enter from Adobe page 135 and 136 of 310 of the
M2000 Series Product Reference Guide will make the scanner send a carriage return line feed (7013). If your program needs just a CR then scan the Scan Suffix barcode from page 134 of 310 followed by a 1, a 0, a 1 and a 3 from page 175 of 310.
If this does not help or if you are connected any other way and the CRLF does not help it may be a good idea to contact the Motorola support center for assistance. Their phone number is 800-653-5350.
do you have a power line to scanner
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