Dyson animal will not stand up and question concerning lifetime hepa filter

I also spoke to Dyson about the Hepa filter located over the motor cover. It says Lifetime & Permanent, but all they give you is double talk and say its for the life of the vacuum, which means nothing, because the vacuum is fine, but the lifetime hepa filter is bad or to clogged up so the motor overheats and shuts off. They also said this was not meant for the owner to replace, and take it to a shop to do this. This is a bunch of BS. They would sell me a new one for $30.00. They first said I can clean it in water but I could tell it was not made to go in water which their supervisor confirmed. How can Dyson put Lifetime on a part when it means nothing. They are at the least false advertising.

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Dyson animal will not stand up and question...
Posted by madmimi on May 28, 2008
my dyson will not stand up by itself=catch seems to have failed and online instructions from dyson have not solved the problem- can anyone help
my second question is will dyson replace my lifetime hepa filter that is located beneath the debris collector, it is very black and is not washable

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
In answer to your 1st question, you may want to check with a factory authorized vac dealer who does repair on the Dyson vacuums to see if they can correct the problem, or call the Dyson factory phone # listed below for the nearest vac dealer in your area. 2nd question. The Hepa filter is mostly a wear item and I was not aware of the lifetime Hepa filter and that also would be a good question for the factory to answer, I could not find an answer to the questions and they might be able to clarify the answer to both your questions. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 [email protected]
http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.