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Posted on Nov 09, 2010

I have downloaded my pictures and want to preview - but just get black screen - advances the pictures like it is working, but all I get is a black screen previewing.

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  • Contributor 45 Answers
  • Posted on Nov 09, 2010
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Joined: Oct 12, 2010
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Strange. First, make sure that your computer meets all the software's requirements as given on the box. I looked in the User's Guide: the following photo formats are supported: jpeg, tiff, gif, png, bmp, tga, fpx, pcx, pcd. I recommend contacting Individual Software's technical support people at
[email protected]. They helped me to solve my problem. You have to register your product to be able to do so, but it is free, and worth the chance. From: 11407336.

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I have downloaded my pictures and want to preview - but just get black screen - advances the pictures like it is working, but all I get is a black screen previewing.

Dear cammielowe

I recommend that you get in touch with the technical support team at Individual Software. The service is FREE. They will then contact you within 48 hours.
Go to http://www.individualsoftware.com/support/. If you haven't yet registered the product with them, you need to do that at this site before they can help you. To register (also free), click on "Online Product Registration Form". When you're registered, complete the form called "Contact Technical Support". It doesn't really take all that long to do. You will be asked to give your computer details, like brand, RAM, operating system, etc., so maybe get all the info that you can before you go to the site. You can correspond via e-mail or phone; I only gave my e-mail adress. This way they can ask questions and you respond and vice versa. It really is worth trying out.

I wish you the best.
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NO PICUTRE/VIDEO PREVIEW....

Download driver for that OS from venors site

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On my laptop the screen picture has gotten smaller and the outside of it is black. i dont know what the problem is. it is an old laptop and i dont no whether its from age.

Its not actually a problem or a fault, its just a setting that has been changed in the video card settings.

There are two ways to fix it.

One of them is to adjust the resolution, right click on your desktop and select properties, from there select the last tab which says settings, see the resolution slider, slide it towards the higher end, where the numbers get bigger, and apply, if the problem got worse you have gone to the wrong direction, if the black area is smaller or gone you have gone to the right direction. adjust the resolution until you don't have black outside on the display.

if the text and icons become too small, you need to open the advanced settings from the page, and find monitor scaling settings so that the computer fills the whole screen regardless of the resolution in use.

After you have found the scaleing setting you can go back to the resolution slider and slide it down untill you can read the screen well, the picture should cover the whole screen.
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