Pedal problems Hi I'm temping in an office and the desk dictaphone is seriously old. Its a beige Philips System 500 Hi-Q. For some reason, when I press the foot pedal to play, its rewinding the tape. Any ideas?

Hi,

Please ensure that the product has no limit on the brand of batteries that can be used in it. If you can, please stick to the same brand that was initially used by your dictaphone. If these brand of batteries do not work, I would call philips to ask about the nearest repair vendor to you. That vendor should be able to troubelshoot and fix your Philips device.

Thank you.

Use bluetooth or file clouding

Hello make sure the Speed control at front is on center if yes when is hapening make sure that you press the play button on the unit wile this is hapening just unplug the pedal if the problem get fix playing, your unit with out foot control you need a foot pedal replacement if not sounds like a bad motor I'm senting a link for a replacement pedal and a service place in case you need to send your unit to repair http://www.tvps.com/Products/ECS-IN-585-Heavy-Duty-Foot-Pedal---Pre-Owned-IN585__ECS-P-IN-585.aspx
Send an email to [email protected] or call (800) 644-9525. Please indicate model, serial and detailed description of problem

Hello that sound like a bad pedal for a foot pedal replacement this are some options
http://www.tvps.com/Products/ECS-IN-585-Heavy-Duty-Foot-Pedal---Pre-Owned-IN585__ECS-P-IN-585.aspx
http://www.tvps.com/Products/Dictaphone-177585-****-Shell-Foot-Pedal---Pre-Owned__DI-P177585C.aspx
http://www.tvps.com/Products/Dictaphone-177601-Heavy-Duty-Foot-Pedal---New__DI-177601.aspx

Make sure the foot pedal is plugged into the SIDE of the machine and not the BACK of the machine. I've seen many people make this mistake...

It's possible that there's a broken wire in the cable that connects the foot control to the machine. This usually happens near the plug that plugs into the machine, or by the end that goes into the foot control.

You can usually duplicate it if you put the auto-backspace up a bit and then hold down the play pedal on the foot control. While holding down the play pedal, try moving the cable near the machine or near the foot control in a circular motion. If the machine stops, rewinds or fast forwards, then odds are that the problem is with the cable.

It would be easier/cheaper to buy another foot pedal.
The older style had "leaf" switches in them and they are adjustable from below the foot control. There are 2 screws underneath each switch. Loosen up the one closer to the front of the pedal (just a little) and tighten the one in the back the same amount. This will raise the angle of the switch to make it more sensitive (lighter pressure to activate).

Send an email to [email protected] or call (800) 644-9525. Please indicate model, serial and detailed description of problem
are the Best

Catherine, did you ever get an answer for your problem with MicWiz? I am a transcriptionist that works from home and they are having problems getting it to recognize my foot pedal (as well as another MT) with the new software. It is recognized by Express Scribe and ever other system we use, but not Merge.
Thank you, Cindy

There is a small hole in the back of the unit. This activates the firmware update. My experiense is someone pushed this in with a pin and caused the switch to be stuck. You can disassemble the unit and use a pin to pry the bubble switch up or off. This switch is only needed to update the firmware which can also be done thre software so is not needed.