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Most likely a belt has broken or slipped off inside the head. Look for screws or clips that hold the bottom plate on. Get inside the head and you'll likely see exactly what's wrong.
Hi there,
Most likely you have a damaged commutator. I used to change the brushes on the dyson vacuums but what i found is that it is almost never completely successful. THe Dyson motor is not as good quality as say a miele and when the brushes go they normally cause damage to the commutator. THe best bet is to replace the motor. If you were able to swap the brushes a motor change will be easy for you. If you are in Australia you can get the motors from VacuumSpot or Nelson Vacuums.
There is a known issue with the DC24 brushbar motors. First thing to do is try the reset button. That is located on the left of the brush bar unit as you look at the machine. It is red. Press it and see if the brush bar works when the machine is reclined then. If it doesn't, you most likely need a brushbar motor. You can get one from here: Dyson DC24 brushbar motor.
Hi there SmartAlec from NelsonVacuums.com.au here. Unfortunately this machine does not have bearings that you can oil. You can replace the bearings that are in each end of the brush roller by removing the brush, taking the end caps off and pulling out the bearing and putting new ones in (size 625 from memory). The bearing in the motor however is sealed and cannot be replaced. This model is designed to have a motor replaced if the bearing is failing. I dont know if this is terribly good news for you but it is accurate.
If you live in Australia you can get the bearings and motor from NelsonVacuums.com.au
There is no drive belt on this model - its a cylinder pull along model.
If there's a problem with the turbo brush you can flip open the base of it by removing the screws, check that the toothed belt is in place and there is no clogs of dirt between the turbine and the brush bar.
Just had the same problem. Switches and motor checked ok, then found the circuit board on the left hand side of cleaner. The fuse (on the board) looked ok, but when removed and checked for continuity I found it had blown. The problem I have now found is that the fuse cannot be ordered only the complete board. Hope it gets the brush roller going again.
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