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usually they come with a disc that needs to be installed on your PC, then when you connect your device you should be notified of any updates. Failing that, try going to their web page, or drop them an e-mail
You should be able to find out how to correctly update it in the manual. You didn't specify exactly which 430 model you had, but here are the links to each of them. Hope this helps you out.
Take it back to where you bought it from. Its a software problem, i called up Binatone with the same problem and was given a reference code to give to retailer upon returning the item.
They are ****! Replace it with another one or buy another brand...
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