I installed The OakBrook tub & shower faucet (48012) and unfortunately the instructions didn't say how deep in the wall the fixture had to be installed for there not to be thread showing between the sleeve and the knob on the valve stem. Tearing the tile out is not an option. I was hoping that I could purchase a sleeve that is about 1 inch longer that would fix the problem. Please reply to [email protected] AND [email protected] Thanks, Debi Hamrick

If you have just water coming out you have not urned on the hot water valve that was turned off during install. check other faucet for hot . If you have hot there its not the hot water tank its the hot side valve.

You take off the handles, then the packing nut and you should see the valve stem and it unscrews all the way out. You can then look at the seal on the steam and the seat is in the valve. To change the seat, you need a special tool that fits in the fixture to twist the seat out.

The water is draining out of the fixture. It is normal.

Typically the Hot Should show on the left and the cold on the right when facing the faucet. If the plate reads the other way, I would try exchanging it first or utiize flexible connectors and cross them.

Nice.
Paying that price for your shower faucet, I would think the supply house would work with you on that. eBay shows cross handles so they are available.
The plumbing supply store should be able to order what you want.

Well Ace has these faucet made for them buy numerous manufactures and knowing which company made this one it hard to say. I would go to Ace and have them investigate this for you. Sorry but there is just to many variables here to be able to give a defiant answer to this question.

Replace valve canister- no construction- just remove after taking time to shut off water- a few screws and the job takes 15 minutes. I take for granted you have good water hot/cold to the fixture. This fix will cure most temperature balance problems.
The single lever system is a EZ care system. Note the canister can malfunction faster when exposed to untreated hard water.

You need to replace the tub diverter/spout. There are two kinds, I hope you have the kind with
an allen head set screw on the bottom side of the spout near the shower wall. These are super
easy to replace ! Loosen the set screw, twist the spout a little and it should slide off. When installing
the new spout, smear some vaseline on the copper pipe sticking out, this will help seal the new O rings in the spout.

The other kind of spout has pipe threads in it. They can be a little more tricky. I got called to a
house one time. The plastic female threads on the spout cracked when the plumber installed it.
The water ran down the inside of the wall and did damage down stairs. The leak could not be seen
until the sheet rock down stairs fell down from being soaked. You need to put some pipe dope on the threads, then tighten the spout on by hand, so as not to scratch it with a pump pliers.

I hope this helps !

You may have to disassymble the faucet to see if there is something that is stuck in there or that the assymbly internally is stuck in the closed position.

take out the cartridge from the fixture and make sure it has all of the "O" rings and stoppers.
look at the instruction again, make sue you are installing it the right side up. if all that, the shower still leak, then you need to talk to the place you brought the fixture, it may have a defective cartridge.