Canon PowerShot SD500 / IXUS 700 Digital Camera Logo
Posted on Jun 09, 2011
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I have a Canon Power Shot SX110 IS and there is a Lens Error Restart Camera. The lens will not shut either. HELP

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ZJ Limited

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  • Canon Master 17,989 Answers
  • Posted on Jun 09, 2011
ZJ Limited
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Your previous diagnostic definitely indicates a mechanical problem, once the possibility that a false sensor signal to the main board as the cause by resetting all functions. It is very likely that there is a blockage or a broken internal part that is preventing the correct positioning of the lens which triggers the shutdown and error display.

You can try some of the procedures listed below to fix it yourself. These simple steps have helped many people restore their cameras to functionality.

Before trying any of the suggestions, make sure your Camera has new or fully charged batteries and it is in recording mode. Try compressed air. With a fine tip can of dry compressed air (not a blow dryer) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It could possibly remove all dust and sand. Turn the camera on and it should function fine.

The links below give additional step by step DIY instructions on troubleshooting and attempting to fix this problem. A Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser. Pay special attention to the opening statement at the first link if there is any chance of warranty repair.

Check this links for additional details that could find in this article link: fixing-lens-error-on-digital-camera.html

Additionally, here is a video of the normal power up sequence of the camera and there other moethods:
1. Here is the first alternate method
2. Here is the second alternate method



Hope helps.

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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, or if repair costs close to the value of the camera, they're worth a try.
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Try removing and replacing batteries to reset the camera. Ensure that batteries are fully charged.

If that does not clear the problem, then the lens error is usually caused by mechanical faults concerning lens assembly. This happens because there is dirt inside the lens (sand dust), or one part in the lens assembly is bad or went out of place.
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Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
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If the lens does not extend/retract when the camera is powered on, then lens assembly is damaged.

Unfortunately, such Canon SX100 (and the SX110 too) has a very fragile lens assembly, and it's damaged very easily. Most of the times the internal gears, the plastic post guides and the motor are damaged at the same time, so the only solutio is to replace the whole lens assembly.

The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).

Best regards,
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